Consultant for Service Design and Outsourcing
DBC is one of the leading consultancies in the area of service design, IT outsourcing and Business Process Outsourcing. On the demand side, we help clients find and purchase services at the best price / performance ratio. On the provider side we help establishing and selling leading edge services in our customers key markets. Our services are containing:

Creating a fit between the clients’ actual needs and the purchased / delivered services
Do the provided services really match with clients’ needs?

Assuring Deliverables
Are service processes properly shaped so that they match the service levels?

Optimum Quality
Does the quality of service match clients’ needs and expectations?

Best price
Are services purchased at best market price?

Best Partners
Is the service provider the one that best fits with the clients’ environment and corporate culture?

Contractual security
Has the contract been optimized and is it safe?

Ongoing Service Metering and Control
Are the services provided within the bandwidth stated in the service level agreement or in the contract?