Service Life Cycle Management
We accompany our clients through out the whole life cycle of a service, starting with its procurement and ending with the cancellation of a specific service or the overall service contract.
Service Metering
As a neutral instance we measure service delivery of the provider on a technical level, analyzing and reporting parameters.
Crisis management
We support clients that have run into troubles with their service provider and help them bringing the quality of services back to the agreed service levels.
Service Establishment and Marketing
We help service providers in establishing:
- service products and service level agreements that are in line with market demand
- sound service contracts
- service processes
- calculation and pricing models
- service sales
- new sales channels
- service implementation methodologies
- service quality assurance
Contract Management
The number of contracts a company must manage today is constantly increasing:
- there is an increasing number of different providers
- with different contracts…
- and different conditions with different cost triggers
Interdependency
- One single end user service often is the result of a number of different partial service agreements. Most end user services are therefore a combination of several service agreements, which are rarely aligned. As customers start to ask for “End to End” services, establishing contractual consistency is becoming critical. A lack of consistency is often the reason for severe service management problems.
Risk Management
- Increasingly outsourcing companies are starting to take over mission critical functions within the supply chain of their clients. Therefore loosing a provider can lead to complete production stops. In that situation, service contracts that were not properly negotiated can cause customers to pay themselves for the entire damage caused by their service provider. Therefore proactive Contract Management is becoming more and more important!
Contract Management
For our clients we assure safe, sound, cost optimized and well managed contracts and licenses over the overall life cycle of the service.
We offer an all-embracing Contract Management, containing all elements shown in the scheme below. 
For our clients, Contract Management is assuring sound and cost optimized contracts throughout all the changes a company goes through over time.
By providing Contract Management services, we have helped our clients saving millions of dollars.
